FAQS 


 

How do you create the illustrations?

All our illustrations are hand-drawn by Clare in our South West London studio.

What size can the illustrations be? 



We do a range of sizes to cature to your personal preference.

A5 size: 14.8 x 21 centimetres (5.8 x 8.3 inches)

A4 size: 21 x 29.7 centimetres (8.3 x 11.7 inches)

A3 size: 29.7 x 42 centimetres (11.7 x 16.5 inches)



Is the frame included?



No we don’t include frames. But we highly recommend Ikea frames, they come in a range of different colours and finishes which fit every type of home decor.

What kind of paper do you use?



All of our illustrations are drawn on a white, 300gsm acid free matte paper.

Do you ship to my country?



We ship worldwide… there is no country we can’t deliver to!

What is your lead time to create the illustrations? 



As all our illustrations are completely hand drawn, we have a lead time of 2-3 weeks.. But if you need your product for a specific date & maybe sooner, please drop us an email at hello@florenceandottie.co.uk

How long does delivery take?

UK: Up to three working days once order has been completed and posted. - 
Europe: Up to 8 working days once order has been completed + posted

Rest of world: 8-14 working days once order has been completed and posted

Do you sell gift cards? 



Yes we do. To order your gift card, please pop us an email at hello@florenceandottie.co.uk

Can I return my illustrations?



As our illustrations are custom made & of your pet(s), we cannot offer any refunds unless your order arrives damaged.

Can’t find what you are looking for? 



Drop us an email to hello@florenceandottie.co.uk & we will help you find what you are looking for. If we don’t do it, then we would be happy to work with you to create a custom order just for you.